Complaints and Contact

1. Purpose of this page

This page explains how to contact Finotive for customer support, complaints, legal notices, compliance questions, and data-protection requests.

2. Customer support

For general account, dashboard, onboarding, payment, product, or platform support, contact: support@finotive.com.

When contacting support, include:

• your full name;
• the email address linked to your Finotive One account;
• your account ID or dashboard ID, if available;
• the product or service concerned;
• a clear description of the issue;
• relevant dates, transaction IDs, ticket numbers, screenshots, or documents; and
• your preferred contact method.

3. Complaints

If you wish to make a complaint, contact: complaints@finotive.com.

Please include the word “Complaint” in the subject line and provide enough information for Finotive to identify your account, the relevant group entity, the product involved, and the issue you want reviewed.

Finotive may ask for additional information to verify your identity, understand the complaint, investigate the issue, and respond appropriately.

4. Product-specific complaints

Some complaints must be handled by the Finotive group entity that provides the relevant service. If your complaint relates to a product or service provided by Finotive Markets (MU) Limited, Finotive Pay (CY) Limited, Finotive Funding Technologies Limited, Finotive Futures Technologies Limited, or another Finotive group entity, your complaint may be routed to that entity or handled jointly with Finotive One Limited.

Product-specific terms may include separate complaint procedures, response timelines, escalation routes, governing law, jurisdiction, or regulatory information.

5. Data-protection requests

For privacy questions, data-subject requests, or requests to exercise data-protection rights, contact: privacy@finotive.com.

To protect your account and personal data, Finotive may require identity verification before responding to a data-subject request. Rights may be subject to limitations, exemptions, and Finotive’s legal, regulatory, fraud-prevention, tax, accounting, audit, contractual, or legal-claims obligations.

6. Legal notices

For legal notices, contact: legal@finotive.com.

Legal notices should clearly identify the sender, the legal basis of the notice, the relevant account or service, and the requested action. Finotive may require notices to be served in accordance with applicable law or contractual terms.

7. Security issues

If you believe your account has been compromised or you have identified a security issue, contact: security@finotive.com or support@finotive.com immediately.

Do not include full passwords, full card numbers, or unnecessary sensitive information in emails.

8. Regulatory and supervisory authorities

Where applicable, you may have rights to contact a regulator, data-protection authority, court, ombudsman, or dispute-resolution body. For privacy matters involving Finotive One Limited in Cyprus, the relevant supervisory authority may be the Office of the Commissioner for Personal Data Protection in Cyprus.

For product-specific regulatory matters, refer to the relevant product terms and entity-specific regulatory disclosures.

9. Contact details summary